SHOP WITH CONFIDENCE
At ARAB ZILLA, we want you to feel confident when shopping with us.
If you need to request a return, exchange or refund, please review the following conditions carefully.
ELIGIBILITY
A return or exchange may be considered when:
- The request is submitted within the applicable return period
- The product meets our return conditions
- The product has not been unnecessarily used or damaged
- Original packaging and included accessories are retained where applicable
- The item is returned in an acceptable condition
Certain products may be excluded from return or exchange where permitted by applicable law or due to their nature.
ITEMS THAT MAY NOT QUALIFY
A return may not be accepted where an item has been:
- Used beyond reasonable inspection
- Damaged after delivery
- Altered or modified
- Returned without required accessories
- Returned in an unacceptable condition
- Damaged due to misuse or improper handling
HOW TO REQUEST A RETURN
To request a return or exchange, contact ARAB ZILLA customer support with:
- Order number
- Customer name
- Reason for the request
- Relevant photographs where necessary
Our team will review the request and provide the appropriate next steps.
REFUNDS
If a refund is approved, it will be processed according to the applicable payment method and our internal processing procedures.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
EXCHANGES
Where an exchange is approved and the requested replacement is available, we will provide the applicable exchange instructions.
Availability of replacement products cannot always be guaranteed.
RETURN SHIPPING
Return shipping responsibility may vary depending on the reason for the return and the circumstances of the order.
Our customer support team will provide the applicable instructions after reviewing your request.
IMPORTANT
Do not send a product back before contacting ARAB ZILLA and receiving return instructions.