DELIVERED WITH CARE

At ARAB ZILLA, we aim to make every delivery experience smooth, reliable and professional.

DELIVERY COVERAGE

We currently aim to serve customers within the delivery areas available through our store and delivery partners.

Availability may vary depending on the destination and product.

ORDER PROCESSING

After your order is successfully placed, it will be reviewed and prepared for fulfilment.

Processing time can vary depending on product availability, order volume and operational circumstances.

DELIVERY TIME

Estimated delivery information may be provided during the ordering or checkout process.

Actual delivery time can vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Peak shopping periods
• Unforeseen operational circumstances

TRACKING

Where tracking is available, relevant tracking information may be provided once the order has been dispatched.

Customers should use the provided tracking information to follow the progress of their shipment.

DELIVERY ADDRESS

Please ensure that your delivery information, including your name, phone number and address, is accurate before completing your order.

ARAB ZILLA is not responsible for delays caused by incorrect or incomplete customer-provided delivery information.

FAILED DELIVERY

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier cannot contact the customer, additional delivery arrangements may be required.

DAMAGED PACKAGE

If your package arrives visibly damaged, please contact our customer support team as soon as possible and provide relevant photographs or information so the matter can be reviewed.

IMPORTANT

Delivery estimates are not guaranteed unless specifically stated otherwise by ARAB ZILLA.

We appreciate your understanding that certain delays may occur due to circumstances outside our control.